In the past, the introduction of robo-advice raised concerns among advisers about being replaced. However, Viskovic believes that the evolution of thinking has shown that algorithms can handle technical strategies, but clients still desire a genuine advice relationship. They seek validation, someone they can trust, and a human with whom they can discuss their ideas and financial decision-making.
To streamline and automate various business processes, Viskovic suggests exploring the integration of tools like AI. Whether it's utilizing ChatGPT or developing a customized solution, AI can enhance efficiency and automation.
The emergence of ChatGPT has opened possibilities for financial advisers to reimagine the use of AI. However, Viskovic advises caution due to privacy concerns. While firms should not use ChatGPT for client work, they should still consider the broader potential AI offers.
Client-specific tools for strategy work are in development, and bespoke solutions can address the unique needs of financial advice businesses. While these tools may not exist within ChatGPT, it is crucial to explore what's possible and maximize opportunities.
AI bots can play a crucial role within a firm's CRM or advice software. By enhancing efficiency and pinpointing issues, these bots contribute to improved outcomes and facilitate client engagement when necessary. Currently, advisers are using ChatGPT for content creation, enabling effective communication with clients and addressing general inquiries.
Besides content creation, chat bots can also guide clients to existing knowledge within the firm's library, answering initial informational queries. Utilizing such tools properly, advisers can offer valuable support to their clients.
While many firms already use some level of business process automation, as AI tools become more sophisticated, it is crucial to establish appropriate parameters and guardrails. By doing so, errors can be minimized, and automation can reach its full potential.
These guardrails ensure that the AI system learns and evolves within the framework of the firm's policies and licensing standards. Careful setup is essential for any digital business seeking to harness the power of AI.
While embracing AI can enhance traditional advice firms, Viskovic suggests a blended approach that combines digital and traditional advice. For advice firms with an extensive back book of risk-only clients, this approach can provide a middle ground where service is offered despite cost considerations.
Published:Thursday, 23rd Nov 2023
Source: Paige Estritori
RBA Signals Possible Rate Cut: Economic Relief on the Horizon 11 Dec 2024: Paige Estritori The Reserve Bank of Australia (RBA) appears to be steering towards a change in monetary policy, hinting at a potential reduction in interest rates. This optimistic outlook arises from rising confidence in the fight against inflation beginning to tip in their favour. - read more |
Business Confidence Plummets Amidst Economic Challenges 10 Dec 2024: Paige Estritori In an unexpected turn of events, business confidence has experienced a substantial decline this November, marking a significant shift from last month's brief positive outlook, according to the National Australia Bank (NAB). A recent NAB survey revealed a notable drop in business confidence by eight points, taking it to minus three, accompanied by a five-point decline in business conditions. - read more |
Rethinking Financial Advice: The Shift to Episodic Engagement 09 Dec 2024: Paige Estritori Amid evolving client expectations, the financial services sector is seeing a major shift in how Australians prefer to receive financial advice. Emerging evidence suggests that episodic, one-time consultations are becoming more favored over traditional full-service options. - read more |
Leadership Transition at ANZ: Nuno Matos Takes the Helm 09 Dec 2024: Paige Estritori The banking world is set for a significant shift as Shayne Elliott, the esteemed chief executive of Australia and New Zealand Bank, relinquishes his role after nearly a decade of strategic leadership and transformation. Elliott first joined ANZ in 2009, navigating through roles of global managing director and chief financial officer before taking up the chief executive mantle in 2015. - read more |
Australia's Long-Term Mortgage Strategy: A Double-Edged Sword 06 Dec 2024: Paige Estritori Housing affordability in Australia is hitting unprecedented lows as both buying and renting costs continue to surge. In response to this crisis, financial institutions are rolling out new strategies designed to make mortgages more accessible, albeit with long-range financial implications for consumers. - read more |
The Smart Aussie Buyer's Guide to Securing the Best Price on a New Car There's a unique thrill that comes with purchasing a new car; it's not just about getting from point A to B, but about fulfilling a dream and the freedom of the open road. However, with the excitement comes the need for careful planning and smart decision-making to ensure that your investment pays off in the long term. - read more
|
From Fuel to Finance: A Comprehensive Breakdown of Car Costs When it comes to owning a car in Australia, many of us view it as a symbol of freedom, an essential convenience, or even a reflection of our personal style. Yet, for all the road trips planned and errands run, the cost of owning a car extends well beyond the sticker price. - read more
|
Avoid the Pitfalls: Common Mistakes to Avoid When Seeking Car Finance Entering the world of car finance can be both an exciting and daunting venture. With a plethora of options for car loans in Australia, it is essential for potential buyers to arm themselves with knowledge to make the best financial decision. A well-informed choice can be the difference between a loan that propels your personal mobility, and one that hinders your financial stability. - read more
|
The Essential Guide to Securing Affordable Car Finance in Australia Finding an affordable car finance option can make the dream of owning a vehicle a tangible reality for many Australians. It’s about understanding the intricacies of the loan market, interest rates, and finding a plan that aligns with your financial prospects and constraints. In a society built on the convenience of mobility, securing a car that meets both your needs and your budget is essential. - read more
|
5 Strategies for Balancing Your Budget with a New Car Loan With the excitement of purchasing a new vehicle, the financial responsibilities that come with a new car loan can often be overlooked. Balancing your budget when you have taken on a new car loan is crucial to financial well-being and long-term happiness with your purchase. In this article, we will explore five practical strategies that can help you navigate the common financial challenges that accompany car loans. - read more
|
The Complete Checklist for Choosing a Car Loan Provider in Australia Finding the right car loan in Australia can be just as critical as selecting the car itself. Car finance, though a common undertaking, involves nuanced decisions that can have a significant impact on your financial future. - read more
|
Understanding Car Loan Refinancing in Australia: When Is It the Right Move? Car loan refinancing involves replacing an existing car loan with a new one, usually to lower the interest rate, reduce monthly payments, or modify the loan term. In Australia's fluctuating economic landscape, refinancing can be a strategic financial decision for borrowers looking to adjust their finances to more favorable terms. - read more
|
Car Loans: Secured vs Unsecured Car loans play a pivotal role in empowering individuals to afford their own vehicle, which can be a significant purchase. These loans, structured to fit within one's financial situation, can ease the burden of acquiring a car and assist in achieving personal convenience and mobility. - read more
|
Your Car Loan Journey: From Application to Approval In this article, we are embarking on a guided journey that we believe will help immensely in navigating the intricacies of the car loan process. - read more
|
Avoid the Pitfalls: Common Mistakes to Avoid When Seeking Car Finance Entering the world of car finance can be both an exciting and daunting venture. With a plethora of options for car loans in Australia, it is essential for potential buyers to arm themselves with knowledge to make the best financial decision. A well-informed choice can be the difference between a loan that propels your personal mobility, and one that hinders your financial stability. - read more
|